Frequently Asked Questions

  • q-iconHow Many Computers Can I Install The Software On?

    A.  You can install software on up to 2 computers.  If you need to install the software on more than 2 computers then you may need to purchase an additional license.

  • q-iconIs Your Software Mac Compatible?

    A.  Our software is Mac Compatible only when using Parallels.  If you have a Mac and want to run any of our software you would need to do so by using it in conjunction with Parallels.

  • q-iconAre There Any Training Videos On How To Use The Software?

    A.  Yes there are several videos that walk you through the process on how to get set up from start to finish as well as how to operate the software.

  • q-iconWhat Format Is The Content Delivered In?

    A.  The content is delivered in video format only.  In due time this may change to include pdf’s and text documents but because content can change so rapidly we have chosen to take this direction.

  • q-iconIs there any training on the software tools and marketing resources available within the different membership levels or single products?

    A.  Yes, there is training on every aspect that spans from how to use the software tools and marketing resources to how to market and make money from sharing this platform with others.

  • q-iconWhat happens once I make a purchase?

    A.  You’ll get immediate access to Your Online Business Hub software tools and resources based off of what product you purchased.  Your should receive an email with your license details to the PayPal email account address that you used to make the purchase.

  • q-iconHow Do I Get My License Key?

    A.  Your license details will be emailed to you and they will arrive in your email inbox.  If for some reason you did not receive them check your spam folder.  However, if you have done all of the above please send us a support ticket and we will get your license details to you as soon as possible.

  • q-iconWhat Kind of Support Do You Offer Your Members/Customers?

    A. We support all of our customers in various ways. We have a support desk and knowledgebase that you can access by clicking here. We are also online anywhere from 8 to 12 hours daily to answer questions that come through our support desk when you submit a ticket to our support desk. We also make it our priority to try and address every support ticket within 24 hours from the time that we receive it.

  • q-iconDo You Have A Refund Policy?

    A.  Yes, our refund policy can be read in it’s entirety by clicking the following link – Click Here To View

  • q-iconHow Do I Become An Affiliate?

    A. You can register to become an affiliate for free by clicking here.

  • q-iconHow Many Customers Do You Currently Have?

    A.  We have well over 10,000 customers and counting from all around the world.

  • q-iconWill You Log Onto My Computer If I Have An Issue?

    A. We unfortunately no longer provide this service as we have found that most of the issues that may come up are already explained either via  the product video, followup video, or solved by just referring to the “Troubleshooting Tab” within the product area in regards to whatever product that you purchased.

  • q-iconHow Many Products Do You Have?

    A.  We have many products (well over 100) that we will be releasing over time based on feedback and the current demand for new products.

  • q-iconDo You Provide Free Updates?

    A. Updates for all products will be free of charge for the first 30 days after a purchase is made but at anytime after the initial 30 days if chosen by “Your Online Business Hub” or it’s “admin” may cease to continue updating any software at anytime for any reason.  To read the full answer please visit our refund policy by clicking here.

  • q-iconCan I Use The Software On More Than One Computer At A Time?

    A.  Yes you can use the software on up to 2 computers at the exact same time.

  • q-iconCan I Run More Than One Software On My Computer At The Same time If I Made Multiple Purchases?

    A. Yes, as long as your computer resources will allow you to you can run as many of our software tools on your computer as your computer can handle.

  • q-iconCan I Use The Software On My Tablet?

    A.  The software will not work on a tablet as you will need to have Microsoft Net Framework installed and the tablets do not support it.

  • q-iconWhat Payment Options Do You Have Available?

    A. We accept PayPal and if you only have a credit card that is fine as PayPal will allow you to pay via credit card without having to have a PayPal account.

  • q-iconIs There A Monthly Fee With Any of The Products?

    A.  There are no monthly fees on any of our products that we offer at the moment.  this may change in the future.

  • q-iconCan I Try/Demo Any of Your Products Before I Make A Purchase?

    A. Unfortunately, we do not offer this anymore as it has been abused in the past.  People would either try and obtain multiple trial versions of the software as they never intended on purchasing in most cases.  Second, some people have tried to obtain a copy of the software to see if they could crack it using blackhat tactics.  Third, a good number of people just wanted to ask question after question without even really trying the software and just really had no intention of purchasing at all so it became a waste of time.  So instead of focusing a lot of wasted attention on non-customers we have shifted our focus to our paid customers.

  • q-iconDo I Need To Be Connected To The Internet In Order For The Software To Work?

    A.  Yes, your computer must have the ability to connect to the Internet as the software will need that in order to perform it’s various functions.

  • q-iconDoes My Computer Need To Remain On In Order To Use The Software?

    A. Yes, your computer will need to remain on in order to use the software.

  • q-iconWhy Does My Antivirus Software Sometimes Flag The Software As A Potential Virus On My COmputer?

    A.  Since this is a desktop application and there are many different antivirus software tools available not all of them know how to classify each software program.  When this happens the software program will sometimes get flagged by the antivirus software as being a virus/malware even if it is not true.  This is what you would call a false positive. With 100% certainty we can guarantee that 100% of our software tools are virus/malware free and it has been this way since we release our very first software tool. Out of the thousands of customers that we have we are happy to report that not one customer as ever received a virus or malware from any of our software tools.

  • q-iconCan I Talk To Someone Over The Phone?

    A. No, we do not offer phone support as all communication is handled through our support desk.

  • q-iconDo I Need To Purchase A Product In Order To Promote Your Products?

    A.  No you do not need to be a customer or pay to become an affiliate as it is free to promote our products and all that you need to receive payments is to have a PayPal account as payments are paid instantly.  You can sign up to become an affiliate for free by clicking here.  You can click here to sign up for a free PayPal account.

  • q-iconDo You Have Any Up-Sells or One-Time Offers?

    A. Yes, we have a few that you can elect to purchase or not purchase based on the needs of your business but they are totally optional.

  • q-iconWhy Should I Purchase Your Products?

    A.  You should only purchase our products if you are looking to increase your business or if your business has a need for them.  We appreciate all of our customers but we also know that this may not be a good fit for everyone.  Because we do understand that this may not be a good fit for everyone please click here to find out if you may be the type of person that this may not be a good fit for.

  • q-iconDo You Offer Any Discounts?

    A.  We do not offer any discounts.  All pricing is final and you can be assured that anyone who has made a purchase of  any of our products has paid exactly the same price that you would be paying should you decided to become a customer.  It would not be fair to prior customers who paid full price if you paid a lower price then what they paid, so to be fair there are no discounts.  The only exception to this would be if we are running a launch special which would be when a product is first introduced.  However this period would typically only last for the first 24 to 48 hours and then after that time the product would be priced where it will remain for good.

  • q-iconDo You Accept eChecks Via PayPal?

    A.  We do not accept eChecks and you will not gain immediate access to any of our products should you decide to pay this way as it takes multiple days (usually between 3 to 5 business days) for the check to clear your bank using this method.   Do not attempt to pay with this method.

  • q-iconAs An Affiliate Can I Promote Multiple Products?

    A.  As an affiliate you have the ability to promote as many products as you would like with no restrictions.

  • q-iconDoes The Software Run On Windows XP or Vista?

    A. The software will not run properly on Windows XP as windows has stopped supporting this operating system. Windows Vista was replaced with Windows 7, so our advice is that if you own XP or Vista that you upgrade your operating system to either Windows 7 , 8, 8.1, or 10 prior to making the purchase.

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